Privacy Policy
Last Updated: September 2026
Kinau Nepal PVT LTD respects your privacy and is committed to protecting the personal information you provide when using https://kinauunepal.com.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and when it may be shared.
1. Information We Collect
When you browse our website, create an account, contact us, or place an order, we may collect information such as:
Full name
Phone number
Email address
Billing and delivery address
Order and purchase information
Payment-related transaction information
Customer support communications
Device, browser, IP address, and website usage information
Other information you voluntarily provide to us
We generally do not directly store full card, bank, or wallet credentials when payments are processed through third-party payment providers.
2. How We Use Your Information
We may use your information to:
Process and confirm orders.
Deliver purchased products.
Process payments, refunds, returns, and replacements.
Communicate regarding orders and deliveries.
Provide customer support.
Prevent fraudulent or unauthorized transactions.
Improve our website, products, and customer experience.
Maintain business, accounting, tax, and transaction records as required.
Send promotional communications where permitted and appropriate.
Meet our legal and regulatory obligations.
3. Sharing of Information
We do not sell customers’ personal information.
We may share necessary information with trusted third parties where required to operate our business, including:
Courier and delivery companies
Payment gateways, banks, and digital wallet providers
Website hosting and technology service providers
Professional advisers and service providers
Government, regulatory, tax, law-enforcement, or judicial authorities where disclosure is legally required
These parties should receive only information reasonably necessary for the relevant service or legal purpose.
4. Payment Information
Online payments may be processed by third-party banks, digital wallets, QR payment services, or payment gateways.
Payment providers may collect and process information according to their own privacy policies and security practices.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Keep the website functioning correctly.
Remember customer preferences or shopping-cart information.
Understand website traffic and usage.
Improve website performance.
Support analytics and advertising where applicable.
Users may control certain cookies through their browser settings, although disabling necessary cookies may affect website functionality.
6. Marketing and Advertising
Where permitted, we may use contact or website activity information to communicate offers, promotions, and relevant product information.
Our website may also use third-party analytics or advertising services. Where applicable, those providers may process information according to their respective privacy policies and applicable requirements.
Customers may request to stop receiving direct promotional messages from us.
7. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, accounting, or tax requirements.
9. Customer Requests
Subject to applicable Nepalese law, customers may contact us regarding their personal information, including requests to correct inaccurate information or raise privacy concerns.
Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, or legitimate business purposes.
10. Children’s Privacy
Our services are not specifically designed to collect personal information from children. Where applicable, purchases involving minors should be made with the involvement or consent of a parent or legal guardian.
11. Third-Party Links
Our website may contain links to third-party websites or services.
Kinau Nepal PVT LTD is not responsible for the privacy practices or content of independent third-party websites. Customers should review the privacy policies of those services separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, or applicable legal requirements change.
The latest version will be published on our website with an updated revision date.
13. Applicable Law
This Privacy Policy will be interpreted in accordance with applicable laws and regulations of Nepal concerning privacy, electronic transactions, consumer protection, and related matters.
14. Contact Us
If you have questions or concerns regarding this Privacy Policy or your personal information, please contact:
Kinau Nepal PVT LTD
Website: https://kinauunepal.com
9715151591
[email protected]
Nepal
